Customer Support Specialist

Overview

Role involves providing customer support and troubleshooting for software solutions.

Ideal candidate has 1+ years of customer support experience in a software setting and strong troubleshooting skills.

Locations

• United States

Requirements

• High school diploma or GED required
• 1+ years of customer support experience in software
• 1+ years in technical support with troubleshooting skills

Responsibilities

• Troubleshoot proprietary case management system
• Assist customers in system updates
• Demonstrate software functionality
• Maintain quality case documentation
• Communicate clearly
• Participate in daily scrums
• Participate in support training