Customer Success Manager

Overview

Customer Success Manager focused on driving retention and account expansion in a fast-paced environment.

Ideal candidate has 3+ years in Customer Success at an enterprise SaaS company with a proven track record of driving revenue growth.

Locations

• United States, California, San Francisco

Requirements

• 3+ years in Customer Success
• Proven track record of increasing customer LTV
• Strong analytical skills

Responsibilities

• Drive account retention and expansion
• Ensure product adoption
• Monitor customer health
• Develop scalable processes
• Advocate for customer needs
• Recruit future CSMs
• Operate autonomously
• Adapt to global time zones

Benefits

• Premium healthcare
• Dental insurance
• Vision insurance