Customer Support Engineer

Overview

Role focused on ensuring customer success and satisfaction through support.

Ideal candidate has 2+ years in technical support with strong problem-solving skills.

Locations

• Northern America

Requirements

• 2+ years in technical support
• Familiarity with Kubernetes
• Strong communication skills

Responsibilities

• Serve as first contact for customer inquiries
• Triage customer tickets
• Research solutions for customer issues
• Document and escalate bugs
• Coordinate with Solutions team
• Maintain internal knowledge base
• Communicate updates to customers
• Analyze customer feedback