Manager, Processing

Overview

Role overseeing daily operations of Transaction Specialists and ensuring customer satisfaction.

Ideal candidate should have 5-7 years of mortgage processing experience and strong leadership skills.

Locations

• United States

Requirements

• 5-7 years of mortgage processing experience
• 3 years in a supervisory role
• Proficiency in Microsoft environment

Responsibilities

• Lead and manage Transaction Specialist team
• Ensure efficient workflow and file management
• Analyze and improve processes
• Collaborate on cross-functional projects
• Monitor team performance against SLAs
• Resolve escalated customer issues
• Develop training programs
• Implement operational strategies

Benefits

• Quarterly performance incentives
• Discretionary time off
• Comprehensive health plans
• 401(k) employer match