Customer Success Executive

Overview

Senior role focused on customer success in health and social care.

Ideal candidate has 7+ years of experience with a strong background in customer success and strategic partnerships.

Preference for candidates based in west coast or mid western states

Locations

• United States, Oregon
• United States, Colorado
• United States, Illinois
• United States, Ohio
• United States, California
• United States, Washington
• United States, Wisconsin
• United States, Michigan

Requirements

• 7+ years of experience
• 5+ years in customer success or account management
• Experience with Medicare Programs

Responsibilities

• Manage and retain high-value accounts
• Ensure customer satisfaction and engagement
• Educate customers on products
• Build relationships with stakeholders
• Analyze data for insights
• Run Quarterly Business Reviews
• Develop success plans
• Lead process improvement initiatives

Benefits

• Medical, Dental, and Vision
• Wellness benefits
• Flexible Time Off
• Paid Parental Leave
• Employee Resource Groups
• 401(k) with Employer Match
• Life and AD&D
• Disability Coverage