Customer Support Associate, Nights & Weekends

Overview

Role involves assisting users and troubleshooting issues during nights and weekends.

Ideal candidate should have strong communication skills and a motivation to help others.

Locations

• United States

Requirements

• Experience in customer support
• Strong communication skills
• Motivated by helping others

Responsibilities

• Provide Tier 1 user support
• Act as an advocate for users
• Communicate with support and engineering teams
• Diagnose and resolve technical issues
• Maintain records of customer interactions
• Contribute to improvement of support processes

Benefits

• Equity
• Tokens
• Benefits