Director of Customer Success
uConnect
Overview
Role involves leading Customer Success team to enhance client experiences and drive measurable outcomes.
Ideal candidate has 5+ years in Customer Success with strong relationship management and operational change experience.
140k usd / yearremoteseniorpermanentfull-timeEnglish
Locations
- United States
Requirements
- Bachelor's degree or equivalent experience
- 5+ years in Customer Success
- Experience with CRM and support software
- Strong relationship-building skills
- Ability to analyze success metrics
- Experience in SaaS or higher education is a plus
Responsibilities
- Lead Customer Success team
- Build client relationships
- Optimize workflows
- Develop self-service resources
- Drive account growth and renewals
- Implement scalable systems
- Analyze customer success metrics
- Continuously improve processes
Benefits
- Remote work
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Unlimited vacation
- Paid parental leave
- Home office stipend
