Technical Support Representative (EV Experience)

Overview

Role involves providing technical support and customer service through various communication channels.

Ideal candidate should have 3+ years of technical support experience and excellent communication skills.

Locations

• Philippines

Requirements

• Bachelor's degree required
• At least 3 years of experience in technical support
• Familiarity with CRM software or ticketing systems
• Excellent communication skills
• Excellent problem-solving skills

Responsibilities

• Answer customer inquiries through various channels
• Create customer support tickets
• Troubleshoot setup and maintenance questions
• Redirect customers to appropriate departments
• Escalate customer complaints
• Set up appointments and follow up
• Update records of customer interactions
• Provide general customer support

Benefits

• Work from home
• HMO benefits
• Government-mandated benefits
• Training and development programs
• Employee engagement events
• Work-life balance
• Fun, supportive, and inclusive culture