Ecommerce Retention Support and Finance Specialist

Overview

Role involves managing customer experience and financial analysis in eCommerce.

Ideal candidate should have 3+ years of experience in eCommerce customer experience and financial analysis with proficiency in Klaviyo.

Locations

• Philippines

Requirements

• Bachelor's degree required
• At least 3 years of experience in eCommerce or finance
• Expert-level proficiency with Klaviyo
• Advanced Excel/Google Sheets skills
• Hands-on experience with Shopify and accounting platforms
• Exceptional written communication skills
• Highly analytical and detail-oriented
• Experience in health or subscription-based brands is advantageous

Responsibilities

• Manage post-purchase email flows
• Plan and execute Klaviyo campaigns
• Create customer segmentation strategies
• Own customer support inbox
• Build and maintain SOPs
• Analyse monthly P&L and operational expenses
• Monitor marketing performance metrics
• Provide monthly reporting on financial health

Benefits

• Work from home
• Comprehensive HMO and government-mandated benefits
• Training programmes for career development
• Engaging company outings and team activities
• Supportive, inclusive culture
• Dedicated managers focused on growth