Service Delivery Manager

Overview

Role focused on enhancing service delivery and managing technology experiences for clients and colleagues.

Ideal candidate should have 3-5 years of experience in Service Delivery with strong customer focus and ITSM tool proficiency.

Locations

• United Kingdom, England, London

Requirements

• 3-5 years experience in Service Desk Management
• Proficient in ITSM tools like Jira or ServiceNow
• Project and Business Change Management experience

Responsibilities

• Ensure best Technology experience for colleagues and clients
• Implement ITSM practices
• Manage service performance metrics
• Communicate with stakeholders
• Plan and deliver change projects
• Mentor team members
• Protect client data

Benefits

• Hybrid working
• Performance planning
• Discretionary company bonus
• Tickets to sporting events
• Team Days and events
• Lunch on Wednesdays
• Private healthcare
• Learning and Development opportunities