Technical Support Engineer, L1

Overview

Role involves supporting customers with technical issues and ensuring exceptional customer experiences.

Ideal candidate should have 1-2 years of experience in technical support and strong communication skills.

CANDIDATES MUST BE LOCATED IN THE UNITED KINGDOM

Locations

• United Kingdom

Requirements

• 1-2 years in technical support
• Familiarity with TCP/IP networking
• Strong communication skills

Responsibilities

• Serve as primary contact for support requests
• Diagnose and troubleshoot technical issues
• Collaborate with senior engineers
• Document findings in knowledge base
• Escalate issues to Engineering
• Provide feedback to improve customer experience