Member Support Associate (Spanish/English, Part time/Temp)

Overview

Role focused on providing customer support and resolving inquiries related to Twin's digital product.

Ideal candidate has 3+ years in customer support with strong communication skills in English and Spanish.

Locations

• United States

Requirements

• 3+ years in customer support
• Completed post-secondary program preferred
• Must pass a background check

Responsibilities

• Handle customer inquiries via phone, email, or chat
• Maintain documentation for client issues
• Collaborate with various teams for customer experience
• Ensure follow-up on support cases
• Work with vendors to resolve device issues
• Troubleshoot and escalate support issues
• Contribute to resource development
• Monitor support levels and provide data