Bilingual Member Support Associate

Overview

Role focused on providing customer support and resolving inquiries for Twin's digital product.

Ideal candidate has 3+ years in customer support and is bilingual in English and Spanish.

Locations

• United States

Requirements

• 3+ years in customer support
• Bilingual in English/Spanish
• Ability to pass a background check

Responsibilities

• Handle customer inquiries
• Maintain documentation
• Collaborate with teams
• Ensure follow-up on support cases
• Work with vendors
• Troubleshoot support issues
• Contribute to resource development
• Monitor support levels