Technical Support Expert 2 - Messaging

Overview

Role focused on supporting customers with Twilio's Programmable Messaging product.

Ideal candidate has 2+ years in a technical support role with strong problem-solving skills.

Locations

• Colombia

Requirements

• 2+ years in client-facing technical role
• Firm understanding of web technology stacks
• Functional knowledge of programming languages
• Strong problem-solving skills
• Ability to address customer concerns
• Excellent reading comprehension and writing skills

Responsibilities

• Support customers using Twilio's Messaging product
• Troubleshoot message deliverability issues
• Guide customers in SMS application development
• Collaborate with teams via Slack
• Report bugs and improve processes

Benefits

• Competitive pay
• Generous time off
• Healthcare
• Retirement savings program
• Parental leave
• Wellness leave