Technical Support Expert 2

Overview

Role focused on enhancing customer satisfaction through technical support and mentoring.

Ideal candidate has 2+ years in technical support with strong problem-solving and customer service skills.

Locations

• Colombia

Requirements

• 2+ years in customer/technical support
• Experience with REST APIs
• Strong problem-solving skills

Responsibilities

• Provide product support
• Resolve complex support problems
• Log customer interactions
• Train and mentor team members
• Contribute to knowledge base
• Participate in incident reports

Benefits

• Competitive pay
• Generous time off
• Healthcare
• Retirement savings program
• Parental leave
• Wellness leave