Technical Support Engineer L2

Overview

Role focused on supporting customers' use of Twilio's platform and resolving technical issues.

Ideal candidate should have deep understanding of Email infrastructure and strong troubleshooting skills.

Only candidates from India are considered

Locations

• India, Karnataka
• India, Telangana
• India, Tamil Nadu
• India, Maharashtra

Requirements

• Deep understanding of Email infrastructure
• Good knowledge of RESTful technology
• Skills in troubleshooting network connectivity issues

Responsibilities

• Support customers using Twilio platform
• Resolve complex problems
• Collaborate with Product and Engineering teams
• Contribute to knowledge bases

Benefits

• Competitive pay
• Generous time off
• Healthcare
• Retirement savings program
• Wellness leave