Technical Support Engineer

Overview

Role focused on supporting customers with Twilio's Programmable Messaging product.

Ideal candidate has 2+ years in a technical support role with strong problem-solving skills.

Locations

• Ireland

Requirements

• Bachelor's degree or equivalent experience
• 2+ years in client-facing technical role
• Understanding of web technology stacks
• Functional knowledge of programming languages
• Strong problem-solving skills
• Ability to address customer concerns
• Ability to de-escalate customer situations
• Excellent communication skills

Responsibilities

• Support customers using Twilio's Programmable Messaging
• Troubleshoot message deliverability issues
• Guide customers in SMS application development
• Collaborate with teams via Slack
• Report bugs and review knowledge base
• Surface customer problems for process improvement

Benefits

• Competitive pay
• Generous time off
• Parental leave
• Wellness leave
• Healthcare
• Retirement savings program
• Community support initiatives