Technical Support Engineer 3

Overview

Role involves supporting customers and resolving issues with Twilio's platform and products.

Ideal candidate should have 2+ years of technical support experience and strong JavaScript development skills.

Locations

• Estonia

Requirements

• 2+ years of Technical Support experience
• Full-Stack JavaScript development experience
• Good understanding of OOP
• Knowledge of RESTful technology and APIs
• Skills in troubleshooting network connectivity issues
• Excellent written and verbal communication skills

Responsibilities

• Support customers using Twilio platform
• Resolve complex problems
• Provide customer feedback
• Collaborate with Product and Engineering teams
• Assist in process improvements
• Work irregular shifts including weekends
• Communicate technical issues effectively

Benefits

• Competitive pay
• Generous time-off
• Parental leave
• Wellness leave
• Healthcare
• Retirement savings program