Technical Support Engineer 2

Overview

Role focused on supporting customers' use of Twilio's platform and resolving technical issues.

Ideal candidate should have 2+ years of experience with a strong understanding of Email infrastructure and APIs.

Locations

• India, Delhi
• India, Karnataka
• India, Telangana
• India, Tamil Nadu
• India, Maharashtra

Requirements

• 2+ years experience
• Deep understanding of Email infrastructure
• Good knowledge of RESTful technology
• Skills in troubleshooting network connectivity issues
• Excellent written and verbal communication skills

Responsibilities

• Support customers using Twilio platform
• Resolve complex problems
• Collaborate with Product and Engineering teams
• Contribute to knowledge bases
• Communicate technical issues

Benefits

• Generous time-off
• Parental leave
• Wellness leave
• Healthcare
• Retirement savings program