Twilio

Personalized Support Expert 2

Twilio

Overview

Role involves supporting top tier customers and resolving technical issues.

Ideal candidate has 3+ years in a technical support role with strong customer focus.

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Locations

  • Colombia

Requirements

  • 3+ years in client-facing technical role
  • Fluent in English
  • Experience with top tier customers

Responsibilities

  • Address customer issues
  • Collaborate with teams
  • Assist customers
  • Manage specializations
  • Provide customer feedback

Benefits

  • Competitive pay
  • Generous time off
  • Healthcare
  • Retirement savings program
  • Parental leave
  • Wellness leave