Manager, NOC

Overview

Manager overseeing NOC operations and incident management.

Ideal candidate has 8+ years of experience in networking and 3+ years managing teams.

Locations

• Colombia

Requirements

• 8+ years of experience
• 3+ years managing teams
• Proven track record in SMS/MMS/Voice incident ownership

Responsibilities

• Lead NOC team operations
• Act as escalation point for issues
• Oversee service quality monitoring
• Manage incident documentation
• Collaborate with cross-functional teams
• Drive automation initiatives
• Hire and mentor team
• Foster team culture

Benefits

• Competitive pay
• Generous time off
• Healthcare
• Retirement savings program
• Parental leave
• Wellness leave