Manager, Technical Support

Overview

Role involves leading a customer support team to enhance customer experience and operational efficiency.

Ideal candidate should have 4-5 years of experience in technical support and a strong customer-centric approach.

Locations

• Colombia

Requirements

• Experience in customer support
• Strong English communication skills
• Ability to identify process improvements

Responsibilities

• Resolve escalations via email, phone, and chat
• Set team and individual goals
• Improve customer service processes
• Create scalable workflows
• Maintain team morale
• Oversee daily operations of support teams
• Encourage continuous learning

Benefits

• Competitive pay
• Generous time off
• Healthcare
• Retirement savings program