Senior Application Support Engineer

Overview

Role involves providing Tier 2 production support for critical business applications in a hybrid environment.

Ideal candidate should have 8+ years of experience in technical troubleshooting and application support with strong knowledge of Oracle Cloud Infrastructure.

Locations

• United States, Maryland, Rockville

Requirements

• 8+ years customer service experience
• Strong knowledge of Oracle Cloud Infrastructure
• Experience with ServiceNow or Jira
• Hands-on troubleshooting skills with Java Application Middleware
• Understanding of RDBMS concepts and SQL
• Familiarity with Linux OS environment
• Excellent verbal and written communication skills
• Certified Oracle Cloud Infrastructure Foundations Associate

Responsibilities

• Plan and coordinate incident remediation
• Serve as POC for major severity incidents
• Support and resolve incident calls
• Manage Tier 2 incident responses
• Implement Incident Management process
• Represent customer during operations
• Provide recommendations for process improvement

Benefits

• Competitive salary with annual performance bonus
• Comprehensive health benefits
• 401(k) retirement plan with company match
• Paid time off plus holidays
• Professional development opportunities
• Collaborative and inclusive work culture