Support Performance Analyst

Overview

Role focused on driving support excellence through data analysis and strategic improvements.

Ideal candidate should be a data-driven problem-solver with expertise in customer interaction management.

Only candidates from Canada, the U.S., and Brazil are considered

Locations

• Canada
• United States
• Brazil

Requirements

• Data-driven problem-solver
• Experience in SalesForce reporting
• Expertise in QA calibration

Responsibilities

• Analyze performance trends
• Conduct QA calibrations
• Maintain best practice library
• Resolve high-stakes escalations
• Drive insights from social media
• Provide real-time assistance
• Identify process improvements
• Collaborate with cross-functional teams

Benefits

• Flexible paid time off
• Comprehensive medical, dental, vision insurance
• Home office set-up allowance
• Internet stipend
• Retirement plan match
• Gender-neutral paid parental leave