Customer Success Manager (German Speaking)

Overview

Role focused on managing hotel accounts and enhancing client success through data-driven strategies.

Ideal candidate has 2-3 years of experience in Customer Success with strong communication skills and a proactive mindset.

Locations

• Portugal
• Spain

Requirements

• Fluent German speaker
• 2-3 years in Customer Success or SaaS roles
• Great communicator
• Curious and proactive
• Comfortable with digital tools

Responsibilities

• Manage hotel accounts
• Help improve digital guest experience
• Use data to show value
• Build relationships with clients
• Share best practices and advocate for clients
• Encourage client advocacy

Benefits

• Paid vacation
• Work from anywhere
• Monthly wellness budget
• Learning allowance
• Enhanced maternity and paternity leave
• Lunch and WFH allowances
• Life Event Leave
• Volunteering day