Customer Care Specialist (DACH Market)

Overview

Role involves assisting customers with inquiries and ensuring a satisfactory experience.

Ideal candidate should be open-minded with strong communication skills and customer support experience.

Only candidates based in Barcelona are considered

Locations

• Spain, Barcelona, Barcelona

Requirements

• Native German speaker
• Fluent in English
• Experience in customer support
• Knowledge of CRM tools

Responsibilities

• Answer customer requests via phone, email, and chat
• Assist customers with reservations and app questions
• Provide suitable solutions based on customer needs

Benefits

• Flexible working environment
• Health insurance
• Lunch vouchers
• Lifestyle benefits
• Continuous learning programs
• Parental leave
• Team building events
• Free access to Calm app