Product Support Specialist

Overview

Role involves advocating for customers and improving support functions.

Ideal candidate should have effective communication skills and a proactive attitude.

Locations

• United States

Requirements

• Bachelor's degree required
• 0-2 years in customer-facing role
• Effective communication skills
• Ability to multitask and stay organized
• Proactive attitude
• Curiosity for the product

Responsibilities

• Be first contact for customer inquiries
• Become a product expert
• Escalate issues as needed
• Gather customer feedback
• Update internal knowledge base
• Collaborate with team
• Be friendly and solution-oriented

Benefits

• Competitive pay
• Equity
• Benefits
• Career growth opportunities
• Remote work flexibility
• Great company culture