Technical Support Representative

Overview

Role involves providing first-level technical support to users through various communication channels.

Ideal candidate should have general knowledge of PCs and prior experience in technical support.

Locations

• Philippines

Requirements

• General knowledge of PCs
• Prior experience in technical support preferred
• Strong written and verbal communication skills

Responsibilities

• Respond to customer inquiries
• Provide basic technical support
• Create and resolve support tickets
• Escalate complex issues
• Document customer interactions
• Follow standard operating procedures

Benefits

• Opportunities for growth
• Competitive compensation package
• Maxicare HMO