Customer Service Specialist (E-Commerce)

Overview

Role focused on managing e-commerce operations and delivering exceptional customer service.

Ideal candidate should have 3+ years in logistics and customer service with strong sales skills.

Locations

• Philippines

Requirements

• 3+ years in e-commerce operations
• 3+ years in customer support
• 2+ years in phone-based sales
• 2+ years managing Shopify stores
• strong attention to detail
• customer-centric mindset
• familiarity with US e-commerce market
• excellent English communication skills

Responsibilities

• manage logistics and operations
• provide customer support
• drive sales growth
• handle inquiries via phone, email, and chat
• craft detailed email responses
• offer tailored product recommendations
• coordinate warehouse logistics
• ensure timely deliveries

Benefits

• opportunities for growth
• competitive compensation
• Philcare HMO