Toku

Senior Manager of Customer Success

Toku

Overview

Role involves leading customer success efforts and improving client experiences.

Ideal candidate has 5+ years in customer success and 3+ years in payroll with strong process improvement skills.

remoteseniorpermanentfull-timeEnglishSaaSdata analysis

Locations

  • United States

Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years in customer success
  • 3+ years in payroll
  • Demonstrated success in process improvement
  • Exceptional communication skills

Responsibilities

  • Lead customer relationships
  • Drive process improvements
  • Ensure client retention
  • Collaborate with internal teams
  • Support and mentor customer success team
  • Represent Customer Success in strategy conversations

Benefits

  • Competitive compensation
  • Crypto-native benefits
  • Career advancement opportunities