Tier 3 Senior Support Specialist

Overview

Role involves advanced technical support and mentoring within the Operations Team.

Ideal candidate has 2+ years in technical support, strong troubleshooting skills, and experience with enterprise customers.

Locations

• United States

Requirements

• 2+ years experience in technical support
• Familiarity with Jira
• Strong troubleshooting skills

Responsibilities

• Provide high-touch support to enterprise clients
• Troubleshoot advanced technical issues
• Create detailed Jira tickets
• Collaborate with Account Relations and Product teams
• Analyze support trends
• Monitor support queues
• Mentor other support team members

Benefits

• Medical, dental, and vision insurance
• 100% Employer paid disability
• 401(k) with company match
• Flexible paid personal time
• 10 sick days
• 10 company paid holidays
• 6 weeks paid parental leave