Technical Support Engineer

Overview

Role involves technical troubleshooting and customer support for Salesforce-based solutions.

Ideal candidate should have 1-2 years of Salesforce experience and strong analytical skills.

Only candidates based in the US are considered

Locations

• United States

Requirements

• 1-2 years Salesforce experience
• 1 year Tier 2 support experience
• Hands-on with declarative tools
• Working knowledge of Apex and Lightning Components
• Strong analytical skills
• Experience with GitHub and data tools
• Strong communication skills

Responsibilities

• Investigate and resolve technical issues
• Respond to customer cases
• Collaborate with Product and Engineering
• Contribute to internal documentation
• Use data tools for updates and debugging
• Gain exposure to APIs and integrations

Benefits

• Medical, dental, and vision insurance
• 100% employer paid disability
• 401(k) with company match
• Flexible paid personal time
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave