Customer Support Engineer

Overview

Role involves supporting customers with AI solutions and resolving technical challenges.

Ideal candidate has 5+ years in technical support with strong AI and ML knowledge.

Locations

• United States, California, San Francisco

Requirements

• 5+ years in customer-facing technical role
• 1+ year in AI support
• Strong technical background in AI and ML
• Knowledge of GPU technologies
• Excellent communication skills

Responsibilities

• Engage with customers to resolve technical challenges
• Become a product expert
• Collaborate with Engineering and Product teams
• Transform customer insights into action
• Maintain documentation
• Provide support during holidays and weekends

Benefits

• Competitive compensation
• Startup equity
• Health insurance
• Flexibility in remote work