Customer Success Manager II, Regional Mid-Market

Overview

Role involves managing customer relationships and driving product adoption to enhance satisfaction and revenue.

Ideal candidate has 4+ years in Account Management with strong communication and organizational skills.

Locations

• United States

Requirements

• 4+ years of Account Management experience
• General technical proficiency using software
• Proven track record of success in meeting and exceeding goals

Responsibilities

• Build relationships with customers
• Retain and grow SaaS revenue
• Drive activation and adoption across Toast product suite
• Leverage product knowledge to facilitate customer demos
• Partner with internal leadership teams to resolve customer escalations
• Deliver strategic business reviews