Customer Success Manager

Overview

Role focused on ensuring customer success and retention for Titan Cloud's enterprise customers.

Ideal candidate has 5+ years in Customer Success with a strong technical aptitude and stakeholder management skills.

Locations

• United States

Requirements

• 5+ years experience in tech
• Proven track record with enterprise customers
• Strong technical aptitude
• Exceptional stakeholder management skills
• Bachelor's degree in Business or related field

Responsibilities

• Own customer success for a portfolio
• Define and demonstrate customer value
• Monitor customer engagement
• Manage customer escalations
• Track customer metrics
• Develop tailored customer programs
• Work closely with sales
• Enhance repeatable processes

Benefits

• Remote work environment
• Flexible time off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Maternity/Paternity Leave
• Disability Insurance