Manager, Customer Onboarding

Overview

Role involves leading customer onboarding and implementation projects for a SaaS solution.

Ideal candidate should have 6+ years of SaaS implementation experience and strong project management skills.

Locations

• Canada, British Columbia, Vancouver

Requirements

• 2+ years of onboarding management experience
• 6+ years of SaaS implementation experience
• BA/BS in related field or equivalent experience

Responsibilities

• Lead implementation projects
• Coordinate project timelines
• Improve internal processes
• Develop scalable processes
• Share product feedback
• Contribute to knowledge base
• Assist with customer escalations
• Manage direct reports

Benefits

• Hybrid working model
• Competitive salary and stock options
• Matching RRSP
• Extended benefits
• 15 days of PTO
• Subsidized lunch
• Dog-friendly office
• Phone/internet allowance