Vulnerable Members Associate

Overview

Role focused on supporting vulnerable customers with tailored solutions.

Ideal candidate should have experience in escalation handling and excellent communication skills.

Locations

• Bulgaria

Requirements

• Experience in escalation handling
• Excellent written and oral communication skills
• Effective problem-solving skills

Responsibilities

• Provide support to vulnerable customers
• Handle queries from vulnerable members
• Prevent escalations
• Use phone calls for swift actions

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering
• Extended maternity and paternity leave
• Personal L&D budget
• Health and dental insurance
• Mental wellbeing platform
• WFH equipment allowance
• Flexible working from home