Senior Complaints Analyst

Overview

Role involves managing and resolving customer complaints effectively.

Ideal candidate should have experience in finance customer service and strong problem-solving skills.

Locations

• Bulgaria

Requirements

• Experience in customer service in finance
• Excellent spoken and written English
• Ability to use GSuite, Slack, Jira

Responsibilities

• Manage complaints from start to finish
• Investigate and identify root causes
• Communicate with complainants
• Collaborate with departments to resolve issues
• Maintain productivity and quality standards
• Provide feedback on complaints
• Understand regulatory bodies

Benefits

• 25 days paid leave
• 3 paid volunteer days
• Extended maternity and paternity leave
• Personal L&D budget
• Health and dental insurance
• Mental wellbeing platform
• Multisports card
• Food vouchers