Onboarding Support Specialist

Overview

Role involves guiding potential members through the onboarding process and converting them into Tide Members.

Ideal candidate should have customer service experience and native-level German proficiency.

Only candidates with native-level proficiency in German are considered

Locations

• Bulgaria

Requirements

• Native-level German proficiency
• Customer service or telesales experience
• Knowledge of compliance, KYC, AML preferred

Responsibilities

• Call potential members to guide them through onboarding
• Answer questions and highlight Tide's benefits
• Work with KYC team to ensure correct documentation
• Utilize upselling skills for Tide products

Benefits

• 25 days annual leave
• 3 paid volunteer days
• Extended maternity/paternity leave
• Personal L&D budget
• Health & dental insurance
• Mental wellbeing platform
• Multisports card
• Food vouchers