Customer Support with German (Fraud Response)

Overview

Role involves providing customer support for fraud cases and ensuring compliance.

Ideal candidate has 2+ years in customer service with strong German and English skills.

Only candidates from Germany are considered

Locations

• Germany

Requirements

• C1 German and B2 English required
• At least 2 years of customer service experience
• Experience with vulnerable customers or fraud cases preferred

Responsibilities

• Attend emergency calls for fraud reports
• Work with financial institutions to recover funds
• Provide outstanding support experience
• Guide members through investigations
• Explore data for performance tracking
• Support new team members
• Create effective workflows for recurring issues
• Work in 24/7 shifts

Benefits

• 25 days paid leave
• 3 paid volunteer days
• Extended maternity and paternity leave
• Personal L&D budget
• Health and dental insurance
• Mental wellbeing platform
• Multisports card
• Food vouchers