Customer Support with French (Fraud Response)

Overview

Role involves managing fraud reports and providing customer support.

Ideal candidate has 2+ years in customer service with strong French and English skills.

Locations

• Bulgaria

Requirements

• C1 level French
• B2 level English
• At least 2 years of customer service experience
• 1 year in international inbound phone support
• Experience with vulnerable customers or fraud cases preferred
• Strong organizational skills
• Proficient in Kustomer, GSuite, and Jira
• Comfortable working weekends

Responsibilities

• Attend emergency calls for fraud reports
• Work with financial institutions to recover funds
• Provide outstanding support experience
• Help members understand investigation requirements
• Explore data for performance tracking
• Support new team members
• Assist with back-office tasks

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D
• Extended maternity and paternity leave
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers