Customer Support Specialist with German (Subscription plans)

Overview

Role involves providing top-tier phone support to paid members and enhancing customer experience.

Ideal candidate should have 1.5+ years of phone customer support experience and excellent German communication skills.

Locations

• Bulgaria

Requirements

• 1.5 years of phone customer support experience
• Very good verbal and written German (C1 or higher)
• Comfortable using industry tools like Kustomer, GSuite, Microsoft Office and Jira

Responsibilities

• Communicate with customers mainly over the phone
• Provide first-class support over chat and email
• Deliver a 5-star customer experience
• Help mentor new team members
• Monitor usage and identify new opportunities
• Participate in creating or improving processes
• Work on shifts based on schedule
• Go through multiple trainings and courses

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers