Customer Service (Broker Experience Associate)

Overview

Role involves responding to broker inquiries and maintaining relationships with ticket brokers.

Ideal candidate should have 1+ years of customer service experience and strong communication skills.

Must be located in Tennessee, Texas, or Oregon

Locations

• United States, Oregon
• United States, Tennessee
• United States, Texas

Requirements

• 1+ years in customer service
• Bachelor's degree preferred
• Excellent communication skills

Responsibilities

• Respond to broker inquiries
• Process refunds and credits
• Mitigate buyer-seller issues
• Understand broker software
• Identify operational improvements
• Assist with venue mapping corrections

Benefits

• Health care plan
• Retirement plan
• Life insurance
• Paid time off
• Family leave
• Training and development
• Monthly stipend for live events