Capability Lead - Amazon Connect

Overview

Role leading Amazon Connect practice with a focus on team leadership and strategic delivery.

Ideal candidate has 4-6+ years in Amazon Connect and 3-4+ years in a leadership role.

Locations

• United States

Requirements

• 4-6+ years of Amazon Connect experience
• 3-4+ years in a leadership role
• Experience with AWS certifications
• Bachelor's degree required
• Experience in Contact Center strategy

Responsibilities

• Lead Amazon Connect implementations
• Drive technical delivery governance
• Mentor Solution Architects
• Cultivate executive relationships
• Define go-to-market approach

Benefits

• Medical benefits
• Stock options
• Flexible PTO
• Remote work
• Career growth opportunities