Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce)

Overview

Contractor role supporting Amazon Connect and Salesforce Service Cloud Voice projects.

Ideal candidate has 2+ years of hands-on experience with Service Cloud Voice and Amazon Connect.

Locations

• Canada
• United States

Requirements

• 2-4 years consulting experience
• 2+ years hands-on configuration of Service Cloud Voice and Amazon Connect
• Strong problem-solving and analytical skills
• Practical exposure to Agile methodology
• Strong verbal/written communication skills

Responsibilities

• Participate in client meetings
• Evaluate business processes
• Translate business requirements
• Develop user stories
• Document technical work
• Ensure quality deliverables