Customer Success Engineer

Overview

Role involves providing customer support and training for ThreatConnect platform while managing customer relationships.

Ideal candidate should have 3+ years of experience in customer support or network security with strong troubleshooting and communication skills.

Locations

• United Kingdom, England, London

Requirements

• 3+ years of customer support or network security experience
• Bachelor's or Master's in Computer Science or related field
• Excellent knowledge of security solutions and technologies
• Strong troubleshooting skills
• Excellent communication and presentation skills
• Experience with API integrations and network troubleshooting

Responsibilities

• Provide platform training for users
• Map customer processes to ThreatConnect capabilities
• Eliminate bottlenecks in problem resolution
• Develop relationships with customers
• Manage service requests and communications
• Identify risks to enable adoption
• Travel to customer sites for problem resolution
• Interface with Product Managers

Benefits

• Comprehensive insurance coverage
• Unlimited paid time off
• Unique perks for financial and personal goals