Senior Implementation Engineer

Overview

Role involves managing customer onboarding and integration for enterprise and mid-market clients.

Ideal candidate has 3+ years of SaaS onboarding experience and strong project management skills.

Locations

• United States

Requirements

• 3+ years onboarding or implementation experience in SaaS
• Proven ability to manage complex onboarding projects
• Technical proficiency with APIs and data flows

Responsibilities

• Manage onboarding lifecycle for new customers
• Coordinate technical onboarding steps
• Build scalable onboarding frameworks
• Project manage multiple implementations
• Collaborate with cross-functional teams
• Serve as trusted advisor to customers
• Track onboarding metrics
• Champion customer voice

Benefits

• Competitive compensation and pre-IPO equity
• Fully remote working with flexible hours
• Health insurance
• Flexible holiday days
• Learning and development budget
• Wellbeing budget
• Paid parental leave
• Home office or co-working support