Customer Support Representative

Overview

Role involves providing top-tier support to users in a remote setting.

Ideal candidate should have previous experience in customer support and strong communication skills.

Only candidates from LATAM are considered

Locations

• Mexico

Requirements

• Fluent written English
• Previous experience in customer support
• Ability to work independently
• Strong problem-solving skills
• Familiarity with CRM systems is a plus

Responsibilities

• Provide friendly support via chat, calls, and email
• Assist customers with product information and troubleshooting
• Maintain accurate records of customer interactions
• Collaborate to identify process improvement opportunities
• Ensure interactions align with customer service standards