Workforce Management Analyst

Overview

Role focused on optimizing workforce management processes in a sales environment.

Ideal candidate has 1-2 years of experience in workforce planning and strong communication skills.

Locations

• India

Requirements

• 1-2 years experience in workforce planning
• Excellent communication skills
• Proficiency with Microsoft 365

Responsibilities

• Analyze workforce needs
• Design scheduling processes
• Oversee time and attendance systems
• Monitor agent productivity
• Provide insights on workforce optimization

Benefits

• Remote work
• Employee development
• Flexible paid time off
• Company holidays
• Birthday time off
• Health benefits after one year