Vendor Operations Manager

Overview

Role focused on developing and executing vendor strategy for player support operations.

Ideal candidate should have 5+ years in BPO vendor management and strong analytical skills.

Locations

• Canada
• United States

Requirements

• 5+ years in BPO vendor management
• 3+ years managing direct reports
• Mastery of support operations workflows
• Strong analytical and problem-solving skills
• Experience with CRM Platforms like Zendesk

Responsibilities

• Oversee vendor operations strategy
• Manage operational performance
• Primary point-of-contact for BPO vendor
• Lead team for continuous improvement
• Conduct regular audits
• Analyze operational performance
• Manage invoicing and budget
• Career development of direct reports

Benefits

• Paid Time Off
• Medical, dental, and vision coverage
• Pet Insurance
• Compassionate leave
• Pre-tax wellness stipend
• 401K program with company match
• Mental health resources
• Discount portal